Monterey Dog Pet Care Policy

Thank you for choosing Monterey Dog for your pet care needs! We provide a Fear Free, comprehensive approach to pet care, ensuring your pet’s physical, emotional, and mental well-being is our top priority. Please review the following policies to ensure a smooth and positive experience.

1. Complimentary Meet & Greet

We offer a complimentary meet-and-greet for all new clients to understand your pet's unique needs and establish a comfortable relationship.

2. Service Options

Daytime Pet Care

Available between 9:00 AM and 6:00 PM. More than pet sitting — this service provides all-inclusive care and attention to your pet’s needs.

Includes:

• Grooming Requests: Brushing, teeth cleaning, nail trimming.

• Fear Free Training

• Cat or Dog Walks: Tailored to your pet’s energy level.

• Feeding: Adherence to your pet’s dietary needs.

• Enrichment Activities: Toys, games, and mental stimulation.

• Cuddles & Comfort: Relaxing, affectionate care.

• Administering Medication: Following your specific instructions.

• Photos of the Visit: Updates to ease your mind.

• Visit Report Card: A summary of activities and your pet's well-being.

Pricing:

• From $90 for up to 3 hours.

• +$30 per additional adult pet.

• +$75 per additional hour beyond 3 hours (at the client’s request).

• +$40 per puppy: Puppy Care Package automatically applied (includes brushing, teeth and nail trimming training, Fear Free training, potty training, teething support, environmental and dog socialization if fully vaccinated, and more).

24 Hour & Overnight, Live-In Care

Perfect for vacations or extended absences, our live-in services ensure your pets are cared for around the clock.

Overnight Care: 7:00 PM - 7:00 AM

• From $125/night with periods away.

• From $180/night without periods away (Separation Anxiety Care).

24 Hour Care:

• From $180/day with periods away.

• From $300/day without periods away (Separation Anxiety Care).

Additional Rates:

• +$37 per additional pet.

• +$63 for puppies (Overnight Care). Puppy Care Package is applied.

• +$75 for puppies (24 Hour Care). Puppy Care Package is applied.

3. Cancellation Policy

• Cancellations with 48+ Hours Notice: A 50% cancellation fee applies. The remaining 50% will be credited toward future bookings.

• Late Cancellations (Less than 48 Hours Notice): Full service fees apply with no credit.

• No Refunds: No refunds are issued under any circumstances.

4. Scheduling & Availability

• Advance Booking: To ensure availability, we recommend booking at least 72 hours in advance.

• Customized Care: Services can be tailored to meet your pet’s unique needs.

5. Payment & Invoices

• Stored Payments: A valid credit or debit card must be saved in your Monterey Dog account for automatic payments.

• Payment Due Dates: Full payment is due 4 days before the first service date.

• Late Payments: Reservations may be canceled, and a late fee may apply if payment is not received on time.

6. Pet Supplies

Pet parents must provide adequate supplies, including food, medications, and grooming tools. If supplies run out:

• Monterey Dog will attempt to contact you.

• If unreachable, we will purchase necessary items at your expense, plus a 5% service fee.

7. Home Access, Privacy, and Security

• You grant Monterey Dog permission to enter your home to perform agreed services.

• Please ensure your home is secure before leaving. If a locksmith is needed, the expense will be added to your invoice.

8. Vaccinations & Health

• All pets must be up-to-date on vaccinations or have a valid waiver. Monterey Dog reserves the right to refuse service if a pet's health poses risks to others.

• Owners must disclose any zoonotic diseases.Failure to disclose this information will result in the client being held responsible for any medical or veterinary expenses incurred by Monterey Dog, its staff, other clients’ pets, or personal pets due to the transmission of the zoonotic disease.

9.Liability and Indemnification

Monterey Dog provides services with the utmost care and professionalism.

Waiver of Claims: Clients waive all claims against Monterey Dog except those arising from gross negligence or willful misconduct.

Indemnity: Clients indemnify Monterey Dog for injuries or damages sustained during service unless caused by gross negligence or willful misconduct.

10. Emergencies and Personal Illness

• Monterey Dog reserves the right to substitute a qualified pet care professional if the primary sitter is unavailable due to emergency or illness.

• If extreme circumstances (e.g., natural disasters) prevent service, Monterey Dog will act in the pet’s best interest.

11. Emergency Guardians & Medical Care

• If we cannot reach you during an emergency, we may transfer your pet to an Emergency Guardian or veterinary facility at your expense.

• You authorize Monterey Dog to make health and safety decisions if necessary.

12. Termination of Services

• Either party may terminate this agreement with written notice.

• Monterey Dog may terminate services immediately if a situation poses risks to the health or safety of the sitter or pets.

13. Pet Identification and Safety

All pets under Monterey Dog’s care must wear an ID tag with their name and your contact number. We take every precaution to prevent accidents but cannot be held responsible for incidents like door darting.

14. Photo and Media Release

Photos of your pet may be taken during visits and used for promotional purposes.

Acknowledgment of Terms

By booking services with Monterey Dog, you acknowledge and agree to all terms and conditions outlined in this policy.

If you have any questions or require further clarification, please contact us before booking. We are committed to ensuring your pet receives the best possible care.

Thank you for trusting Monterey Dog!

Monterey Dog Pet Adventures Policy

Our Pet Adventures are crafted to give your pets memorable experiences in the great outdoors while prioritizing their safety, well-being, and enjoyment. By booking with Monterey Dog, you agree to the terms and conditions outlined below.

1. Service Overview

Monterey Dog’s Pet Adventures are tailored to your pet’s unique needs and preferences. Whether exploring scenic trails, visiting pet-friendly locations, or engaging in enrichment activities, we ensure a safe, enriching, and engaging outing for your furry companions.

2. Pricing & Packages

Adventure Pricing

Pricing varies depending on the type and duration of the adventure. Custom adventures are available to suit your pet’s specific needs and interests.

Included Services

Every Pet Adventure includes:

• Guided exploration tailored to your pet’s activity level.

• Enrichment activities like sniffari walks and interactive play.

• Hydration breaks, healthy treats, and regular rest periods.

• Real-time updates and post-adventure report with photos.

Additional Pets

A small fee applies for additional pets. All pets must walk or travel well together; otherwise, separate adventures will be required.

3. Scheduling & Availability

• Advance Booking: Schedule at least 72 hours in advance to ensure availability. Custom adventures may require additional planning time.

• Customized Adventures: Personalize adventures to include specific trails, activities, or special care requirements for your pet.

4. Payment & Invoices

• Stored Payments: A valid credit or debit card must be saved to your Monterey Dog account for automatic billing.

• Payment Due Dates: Full payment is due 4 days before the scheduled adventure.

• Late Payments: Services may be canceled for overdue payments, and a late fee will apply.

5. Cancellations

• 48+ Hours Notice: A 50% cancellation fee applies, with the remaining 50% credited toward future bookings.

• Late Cancellations (<48 Hours): Full fees apply with no credit.

• No Refunds: No refunds are issued under any circumstances.

6. Pet Safety & First Aid

Monterey Dog prioritizes your pet’s safety during all adventures. Our team is trained in pet first aid, including:

• Handling injuries like cuts, abrasions, or insect stings.

• Monitoring for overheating or dehydration and adjusting activity levels as needed.

• Safely removing foxtails, burrs, or debris from paws and fur.

• Responding to wildlife encounters, including snake sightings or aggressive animals.

• Carrying a fully equipped first aid kit on all outings.

Outdoor Safety Measures

• Pets must wear a secure harness and leash at all times.

• Rest breaks in shaded areas or designated safe spots are mandatory.

• Water and cooling gear (e.g., cooling collars) are provided for warm weather adventures.

7. Emergency Procedures

If your pet becomes injured or ill during an adventure:

• Monterey Dog will administer first aid as needed.

• We will contact you and your veterinarian for further instructions.

• If immediate veterinary care is required and you cannot be reached, we will transport your pet to the nearest emergency facility.

• You are responsible for all related costs.

8. Pet Supplies

Required Items

You must provide a secure harness, leash, and any additional items your pet may need (e.g., protective booties or a cooling vest).

• For Cats: A well-fitted leash and harness, plus a soft carrier or backpack, are required.

Monterey Dog-Supplied Gear

If requested, Monterey Dog can provide gear for a $40 service fee. Should additional items be required, we will purchase them on your behalf, and the cost will be billed to you along with a 5% processing fee.

Monterey Dog prioritizes your pet's comfort and well-being. We will not use aversive equipment, such as prong collars or shock collars, under any circumstances. Monterey Dog reserves the right to refuse service if the provided equipment poses a risk to your pet’s health or safety, and you decline to allow the use of Monterey Dog's recommended leash and harness.

9. Vaccinations & Health

• All pets must be up-to-date on vaccinations or have a valid waiver. Monterey Dog reserves the right to refuse service if a pet's health poses risks to others.

• Owners must disclose any zoonotic diseases. Failure to disclose this information will result in the client being held responsible for any medical or veterinary expenses incurred by Monterey Dog, its staff, other clients’ pets, or personal pets due to the transmission of the zoonotic disease.

10. Liability and Indemnification

Monterey Dog takes every precaution to ensure your pet’s safety. However, you acknowledge:

• Assumption of Risk: Outdoor adventures may involve risks such as uneven terrain, wildlife encounters, or weather changes.

• Waiver of Claims: Clients waive claims against Monterey Dog, except in cases of gross negligence or willful misconduct.

• Indemnity: Clients indemnify Monterey Dog for injuries or damages sustained during services unless caused by gross negligence.

11. Emergencies and Personal Illness

• In the event of personal emergency or illness, Monterey Dog may substitute a qualified professional to provide services.

• Extreme circumstances (e.g., natural disasters) may prevent services; Monterey Dog will act in your pet’s best interest.

12. Photo and Media Release

Photos of your pet during adventures may be used for promotional purposes. Let us know if you prefer not to have your pet featured.

Acknowledgment of Terms

By booking services with Monterey Dog, you confirm your acceptance of this policy and all outlined terms.

For any questions or clarifications, please contact us before booking. We look forward to sharing unforgettable adventures with your pet!

At Monterey Dog, we are honored to help include your pet in your wedding day, ensuring they are well cared for and happy throughout the celebration. To make sure everything goes smoothly, please review the following policy:

1. Service Overview

The Wedding Pet Attendant provides supervision, comfort, and care for your dog(s) during your wedding day. Our team will assist with your pet’s arrival and departure, supervise them during key moments, and ensure their safety and well-being throughout the event.

2. Booking & Availability

• Advanced Booking: To secure your date, please book the Wedding Pet Attendant service at least 4 weeks in advance.

• Booking Confirmation: Your event details and booking will be confirmed upon receipt of the contract and deposit.

3. Requirements

• Pet Preparation: Dogs should be well-behaved and comfortable around crowds. If your dog has specific behavioral or medical needs, please inform us prior to booking.

• Harness/Leash: Clients must provide a harness or leash for their pet to ensure safety at all times.

• Health & Safety: Pets must be up-to-date on vaccinations and in good health to participate.

4. Service Details

• Arrival and Departure: Our Wedding Pet Attendant will arrive 30 minutes prior to your ceremony to ensure your pet is settled and comfortable. They will stay throughout the event, ensuring your pet’s safety and happiness.

• Key Moments: The attendant will assist with your pet’s participation in the ceremony (e.g., walking down the aisle, posing for photos, etc.), as well as their comfort throughout the event.

• Post-Ceremony: After the ceremony, your pet will be safely escorted to the designated areas (e.g., reception, transport, etc.).

5. Pricing

• Packages Starting at $500: We offer personalized packages to suit your needs. The base package starts at $500, with pricing depending on the specific services requested.

• Free Consultation: Before we provide an invoice, we offer a free consultation to help create a customized package that meets your requirements.

• Add-On Services: Any additional services must be confirmed and added at least 2 weeks before the event date.

6. Cancellation Policy

• No Refunds: Due to the nature of wedding bookings, we do not offer refunds. Please ensure all details are confirmed before booking.

• Rescheduling: If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate changes depending on availability.

7. Additional Services

• We offer a variety of additional services to enhance your pet’s experience, such as extra pet care, transport, and grooming. Please inquire during the consultation to include these services in your personalized package.

8. Liability & Responsibility

While we take great care to ensure your pet’s safety and well-being, Monterey Dog is not responsible for any injury or damage caused by your pet during the event. By booking this service, you acknowledge that you are fully responsible for your pet’s behavior and actions.

You can book as far in advance as needed to ensure the best care for your pet. The earlier you book, the better chance we have of accommodating your request.